# Contact Us Have a question? Use the form below to contact the Alumni Association directly or [browse the FAQs](#faq-section) below for immediate answers. ## You can do it, again! With your alumni benefits, going back is easier and more affordable than ever.  [Enroll today](/admissions#alumni) ## Alumni FAQ 1. Degrees & transcripts 2. Membership & login 3. Profile & access 4. Benefits & services 5. Alumni chapters 6. Other Degrees & transcripts ### How do I change my name or request a copy of my degree? Please contact the Office of Admissions and Records Support Center: - By phone:[602-557-4600](tel:602-557-4600)or[800-866-3919](tel:800-866-3919) - By email at [ARSC@phoenix.edu](mailto:ARSC@phoenix.edu) Office hours are 6:00 a.m.-5:00 p.m. MST, Monday-Friday. ### How do I request a copy of my transcript? You can request an official transcript 24/7 through your [student portal](https://ecampus.phoenix.edu/portal/portal/public/login.aspx). Please check your unofficial transcript to make sure your coursework and grades have posted before ordering your official transcript. You can request an electronic transcript or pay an additional fee for rush delivery of a paper transcript if you need expedited service. Please note, some limitations apply to rush deliveries. Learn more about [ordering transcripts](/student-resources/transcripts.html). Membership & login ### How do I become a member of the Alumni Association? As a graduate of University of Phoenix, you are automatically a part of the Alumni Association. To gain access to the benefits on the alumni website, please log in using your [student portal](https://my.phoenix.edu/) login credentials. ### I can’t log into the alumni website, or I need to reset my password. Can you help? If you already have a student portal login, [recover or reset your credentials](https://login.phoenix.edu/am/XUI/?realm=/alpha&goto=https%3A%2F%2Flogin.phoenix.edu%3A443%2Fam%2Foauth2%2Fauthorize%3Fscope%3Dopenid%26response_type%3Dcode%26redirect_uri%3Dhttps%3A%2F%2Fauthdepot.phoenix.edu%2Fauthdepot%2Fmsp%2Fsaml%2Foidc%2Fcallback%26client_id%3D4c55014a-0a00-48fa-bcbf-febbc3dceb52%26state%3Daf41289d-50b8-4aea-9565-7575b5aac112%3A%3AaHR0cHM6Ly91b3B4YXV0aC1zdHVmYWMtcHJvZC5hdXRoLnVzLWVhc3QtMS5hbWF6b25jb2duaXRvLmNvbS9vYXV0aDIvYXV0aG9yaXplP3Jlc3BvbnNlX3R5cGU9Y29kZSZyZWRpcmVjdF91cmk9aHR0cHM6Ly9teS5waG9lbml4LmVkdS9zZXJ2aWNlcy9zZWN1cmUvb2lkYy9jYWxsYmFjayZjbGllbnRfaWQ9NjFhb2Y2NTA4a3Y2M2VxN2d1bWIzNTNwM28mc3RhdGU9MTIzNDU%253D#/service/University%20of%20Phoenix%20Forgot%20Credentials). Or you can [create a login](https://my.phoenix.edu/) if you don’t have one. ### What is my IRN and where can I find it? Your IRN or ‘Individual Record Number’ is your unique identification number. You can find it on the top right corner of your student portal in the drop down under your name. If you need your IRN in order to create a student portal login, please email [alumni@phoenix.edu](mailto:alumni@phoenix.edu) with all four of these items: - Your name as it appears on your diploma - Your graduation date - Your birth date - The last four (4) digits of your social security number ### How can I obtain proof of my alumni status? You can request an alumni confirmation letter by calling the Office of Admissions and Records Support Center at [(602)-557-4600](tel:602-557-4600). This letter states you graduated with degree type, date and that you are a part of the alumni association. Profile & access ### How do I update my email, home address, phone number or other personal information? All updates to your contact information can be made on your [alumni profile](https://portal.phoenix.edu/profile) in the student portal. ### Why are certain fields grayed out on my alumni profile? These fields are not editable and are part of your official student record. If any of those fields needs to be updated, please contact the Office of Admissions and Records Support Center: - By phone: 602-557-4600 or 800-866-3919 - By email at [ARSC@phoenix.edu](mailto:ARSC@phoenix.edu) Office hours are 6:00 a.m.-5:00 p.m. MST, Monday-Friday. ### Why am I getting a message that says I need to be an alum to access the alumni website? I finished my last class a few weeks ago. This is standard and you have nothing to worry about. Once you order your diploma, it takes time for our database to switch you from “student”’ to “alumni” status. This process typically takes about 30 days. If you need help ordering your diploma, please contact your Academic Representative. Benefits & services ### Do alumni receive benefits and discounts? As a University of Phoenix alum, you have access to our Phoenix Discount Center, where you can find exclusive benefits and discounts at over 900 merchants. [Create an account](https://uopxdiscounts.perkspot.com/) using your university credentials. ### Do I receive a special tuition rate as an alum? As one of our valued alumni, you can take advantage of special [savings](/tuition-financial-aid/alumni-offer.html) on another degree. ### What career services do you offer to alumni? Graduates receive lifetime access to our full suite of career services, including career support through our [Career Services for Life™ commitment](/alumni/career-resources.html). Alumni chapters ### Are there local chapters for University of Phoenix alumni? If so, how do I find one near me? The Alumni Association oversees alumni chapters across the country. Joining a chapter is always free, and you’ll get to connect with fellow alumni, network, attend local and virtual events and more. [Find the chapter closest to you](/alumni/chapters.html). ### Why don’t you have an alumni chapter in my city? There are currently 50 alumni chapters across the United States. When adding new chapters, we consider: - Total Alumni population (footprint) - Campus presence - Strong campus support - Level of participation at Homecoming events - Geography, national balance and proximity to existing Chapters While we don’t have any plans on future expansion of the program at this time, we will certainly make a note of your request to add one and look into your area as a possibility. If you have any questions, please contact us at [alumni@phoenix.edu](mailto:alumni@phoenix.edu). Other ## I can’t find what I’m looking for. What is the Alumni Association’s phone number? You may contact the Alumni Association via phone at [1-800-795-2586](tel:1-800-795-2586). Office hours are 5:00 a.m.-9:00 p.m. MST, Monday – Friday. ## How do I become a faculty member at the University? Our faculty members must meet rigorous standards. A master’s-level degree or higher is required order to teach with us, in addition to practical experience as a working professional. Our faculty members must meet rigorous standards. A master’s-level degree or higher is required order to teach with us, in addition to practical experience as a working professional. Besides teaching positions, we also employ faculty development administrators, campus college chairs and college deans. And to meet the needs of our students, we employ academic, financial and enrollment representatives and much more. [Become a faculty member](https://uop.avature.net/careers/). ## Do I have access to the university library? As a partner with you on your career journey, we are pleased to provide you with access to our [Alumni Library](https://library.phoenix.edu/home). Fuel your learning long after graduation with access to key trade and industry journals which allow you to stay current in latest research, developments and news in your field. ## Does the university have any fraternities or sororities? We have Recognized Student Organizations that alumni have access to. Check out the [full list of RSOs](/content/dam/edu/students/doc/recognized-student-organizations.pdf). Once you identify the group you’d like to join, email [student.organizations@phoenix.edu](mailto:student.organizations@phoenix.edu) with your request to join and they will assist you. ## Where can I purchase University of Phoenix gear? You can purchase University of Phoenix gear online at the [Phoenix Store](https://www.mypromomall.com/phoenixstore). ## I want to network with fellow alumni for career support. How can I do that? PhoenixLink™ Network is our exclusive alumni network, where you can connect with like-minded individuals in your professional field or based on your interests. [Activate your alumni profile](https://phoenix.peoplegrove.com/). ## I want to share my UOPX story. Where can I submit it? If you want to share your story with us and don’t mind if we reach out for more details, fill out this form to [tell us your story](/alumni/tell-us-your-story.html). ## Ready to earn another degree? Talk to an enrollment representative. ### Learn more about your alumni resources. #### Benefits & discounts Get alumni goodies and perks. [Learn more](/alumni/benefits-discounts.html) #### Career resources Get help growing in your career. [Learn more](/alumni/career-resources.html)