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University of Phoenix Media Center

In Response to the U.S. Department of Education’s Action Approving $37M in Borrower Defense Discharges for More Than 1,200 Students Who Attended the University of Phoenix

“We respectfully, but adamantly disagree with the U.S. Department of Education’s allegations related to the Dec. 2019 University of Phoenix settlement with the Federal Trade Commission (FTC). The claims made by the FTC and the Dept. of Ed were never tested in court. We stand behind our statement from Dec. of 2019 in which we admitted no wrongdoing in the Let’s Get Back to Work campaign, a single campaign that ran from late 2012 to early 2014. We encourage review of our statement and the ads on a University of Phoenix microsite.  

“With respect the Borrower Defense to Repayment claims, the University of Phoenix takes student borrower complaints very seriously and has provided significant evidence to the Dept. of Ed refuting inaccurate, baseless, or incomplete claims. While the University is not against relief for borrowers who have valid claims, we intend to vigorously challenge each frivolous allegation and suspicious claim through every available legal avenue.

“We remain focused on our mission which is providing quality, career-relevant higher education to underserved adult learners while supporting our more than one million University alumni.” 

About the University of Phoenix affiliation with University of Idaho

The University of Phoenix announced that it will be acquired by a non-profit entity affiliated with the University of Idaho (“U of I”). This action will provide a path to full non-profit status for University of Phoenix.

Welcome to our media relations newsroom

University of Phoenix is committed to providing members of the media with access to the best sources of information for stories pertaining to the University's role in higher education for working adults. If you're a reporter and would like to contact us, please call our media hotline or email Please include your name, publication, the nature of your story and deadline date.

Here you will find the latest news and information about University of Phoenix, and you can also follow @UOPXNews on Twitter. If you are seeking specific data or research, submit a request for data from our Office of Scholarship Support.

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Media Center information

Public Relations

Andrea Smiley
Vice President, Public Relations
M. 480-560-9214

Media Relations

Sharla Hooper
Director, External Communications & Media Relations
T. 602-254-0086

Government Affairs

Conwey Casillas
Vice President, Federal Relations & Public Affairs
M. 202-365-6775

Reporters wishing to interview University leaders, staff, faculty, students or alumni can contact a representative of University of Phoenix through the media hotline at 602.254.0086 or by sending an email to

We ask that reporters provide questions and the precise subject matter and nature of their story when calling for an interview or to obtain information about the University.

We realize that story deadlines are often tight and we will do our best to accommodate these deadlines. For urgent requests, voicemails left at 602.254.0086 can help expedite response time.

Members of the media may not photograph, record or interview faculty, employees, alumni or students at a University of Phoenix Campus or learning center without the advanced permission and assistance of the University.

Please contact our designated media representatives through the media hotline or at least 48 hours in advance to coordinate on-campus filming.

Images, logos, videos, expert bios and University data are available to help media share news and information about the University. Please submit requests for these materials by email at or call 602-254-0086.

University of Phoenix employees, faculty, alumni and advisory council members serve as subject matter experts in their respective fields and are available to provide thought leadership in the areas of higher education, healthcare, technology, business and more. If you're interested in scheduling an interview with a UOPX spokesperson, please contact us through the media hotline or email

Each year, the University produces its Academic Annual Report (AAR) to provide highlights of educational quality and academic success. In the AAR, you'll find faculty demographics, graduation and retention rates, student outcomes and much more. View and download the current and previous reports at Academic Annual Report.

Legally permitted requests for information about the University, including, but not limited to, campus safety information, transcripts, police reports and other records requests are available to the public. To file a request, please contact the media hotline or email

University of Phoenix innovates to help working adults enhance their careers and develop skills in a rapidly changing world. Flexible schedules, relevant courses, interactive learning, skills-mapped curriculum for our bachelor’s and master’s degree programs and a Career Services for Life® commitment help students more effectively pursue career and personal aspirations while balancing their busy lives. For more information, visit