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Frequently asked questions about the Alumni Association

Alumni Association FAQs

Q) How do I request a copy of my transcript?

Q) How do I become a member of the Alumni Association?

Q) I can’t log into the alumni website, or I need to reset my password. Can you help?

Q) What is my IRN and where can I find it?

Q) How can I obtain proof of my alumni status?

Q) How do I change my name or request a copy of my degree?

Q) I need to update my email/home address/phone/etc., how do I do that?

Q) Why are certain fields grayed out on my alumni profile?

Q) Why am I getting a message that says I need to be an alumnus to access the alumni website? I finished my last class a few weeks ago.

Q) What discounts do I receive as an alumnus? Where can I find them?

Q) Are there local chapters for University of Phoenix alumni? If so, how do I find one near me?

Q) Why don’t you have an alumni chapter in my city?

Q) What career services do you offer to alumni?

Q) How do I become a faculty member at UOPX?

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Q) How do I request a copy of my transcript?

A) Official and unofficial transcripts can be requested through our student website or by mail, fax or phone. To order by phone, call the Office of Admissions and Records Support Center at 800.866.3919. Be sure to check your unofficial transcript to make sure your coursework and grades have posted before ordering your official transcript.

You can request an electronic transcript or pay an additional fee for overnight delivery of a paper transcript if you need expedited service. Please note, some limitations apply to overnight deliveries.

Get a transcript >

 

Q) How do I become a member of the Alumni Association?

A) As a graduate of University of Phoenix, you are automatically a part of the Alumni Association. To gain access to the benefits on the alumni website, please log in using your eCampus login credentials.

 

Q) I can’t log into the alumni website, or I need to reset my password. Can you help?

A) If you already have an eCampus login, you can recover/reset your credentials here. If you do not have an eCampus login, you can create a login here.

 

Q) What is my IRN and where can I find it?

A) Your IRN or ‘Individual Record Number’ is your unique identification number. You can find it on your alumni profile. If you need your IRN in order to create an eCampus login, please email alumni@phoenix.edu with your name as it appears on your diploma, your graduation date, birth date, or the last four (4) digits of your social security number.

 

Q) How can I obtain proof of my alumni status?

A) You can download an official University of Phoenix Alumni Association membership card on your alumni profile.

 

Q) How do I change my name or request a copy of my degree?

A) Please contact the Office of Admissions and Records Support Center at 602-557-4600, or 800-866-3919, or via email at ARSC@phoenix.edu. Their office hours are 6:00 a.m.-5:00 p.m. MST, Monday-Friday.

 

Q) I need to update my email/home address/phone/etc., how do I do that?

A) All updates to your contact information can be made on your alumni profile in eCampus.

 

Q) Why are certain fields grayed out on my alumni profile?

A) These fields are not editable and are part of your official student record. If any of those fields need to be updated, please contact the Office of Admissions and Records Support Center at 602-557-4600, or 800-866-3919, or via email at ARSC@phoenix.edu. Their office hours are 6:00 a.m.-5:00 p.m. MST, Monday-Friday.

 

Q) Why am I getting a message that says I need to be an alumnus to access the alumni website? I finished my last class a few weeks ago.

A) This is standard and you have nothing to worry about. Once you order your diploma, it takes time for our database to switch you from ‘student’ to ‘alumni’ status. This process typically takes about 90 days. If you need help ordering your diploma, please contact your Academic Representative.

 

Q) What discounts do I receive as an alumnus? Where can I find them?

A) As an alumnus, you can earn exclusive rewards, discounts and receive cash back offers at various companies and online retailers. You can find some of them on the Benefits & Discounts page of the alumni website. You can find even more on UOPX Marketplace, a site where you can shop hundreds of your favorite brands and retailers.
 

Q) Are there local chapters for University of Phoenix alumni? If so, how do I find one near me?

A) The Alumni Association oversees alumni chapters across the country. Joining a chapter is always free, and you’ll get to connect with fellow alumni, network, attend local and virtual events, and more. To find the chapter closest to you, visit our Alumni Chapters page.

 

Q) Why don’t you have an alumni chapter in my city?

A) There are currently 51 alumni chapters across the United States. The Chapter selection process includes these criteria:

  • Total Alumni population (footprint)
  • Campus presence
  • Strong campus support
  • Level of participation at Homecoming events
  • Geography, national balance, proximity to existing Chapters

While we don’t have any plans on future expansion of the program at this time, we will certainly make a note of your request and look into your area as a possibility. If you have any questions, please contact us at alumnichapters@phoenix.edu.

 

Q) What career services do you offer to alumni?

A) PhoenixLink™ is an interactive career planning experience where you’ll find support for your career goals, powerful networking tools, opportunities to give back and so much more.

• Search and apply for exclusive jobs.
• Find even more job postings on the Extended Job Network.
• Schedule career counseling sessions.
• Access the University’s alumni mentor database.
• View career planning and development resources.

 

Q) How do I become a faculty member at UOPX?

A) Our faculty members must meet rigorous standards. A master’s-level degree or higher is required in addition to practical experience as a working professional in order to teach with us.

In addition to teaching positions, we also employ faculty development administrators, campus college chairs and college deans. And to meet the needs of our students, we employ academic, financial and enrollment representatives, and much more

For more information about becoming a faculty member at UOPX, please visit the “Become a faculty member” page.