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Identity theft disputes

The Office of Student Administrative Services Financial Aid Compliance is committed to protecting your personal information, and we take reports of identity theft very seriously. If you believe someone has fraudulently used your identity to create a student account at University of Phoenix, please contact us.

If we confirm that identity theft has taken place within the University’s system, we’ll correct our records accordingly. We’ll also appropriately update your credit report.

Identity Theft Claim Process

To file a claim with the University, submit an ID Theft Affidavit packet. This consists of:

  1. A completed and notarized ID Theft Affidavit
  2. A copy of an incident report of ID theft from your local police department
  3. A clear copy of a valid government-issued photo identification card (e.g. Driver’s license, passport, and/or state issued ID)

Please fax, email, or mail these documents using the information below. As soon as we receive the required paperwork, an investigator will contact you to begin looking into your case. If you have questions about the ID Theft Affidavit packet, you can call or email us.

Student Administrative Services Financial Aid Compliance
4035 S. Riverpoint Pkwy
Mail stop CF-K608
Phoenix, AZ 85040

Phone: 800-676-6159
Fax: 602-626-1669
Email: ID.theft@phoenix.edu

Please note: We cannot discharge any loans or grants created using your stolen identity. To have them reviewed for fraud, you must file a report online with the Department of Education Office of the Inspector General, or call 800-647-8733.