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"Degrees & Programs"


Facilitating Change




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University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: EDU Graduate

Learners focus on facilitating change by transforming theory into application using effective researched-based methods related to global influences of change, change management, and the analysis of human capital. In addition, learners explore various change management strategies and the use of skill sets that include being objective, using analysis, and using active listening when dealing with organizational change. Learners demonstrate an understanding of how to apply skills that are used by effective leaders and trainers to develop and conduct training sessions that lead the change process. This course is not available for enrollment to residents of Arkansas and Kentucky.


This graduate level course requires proof of completion of a Bachelor's degree. Be prepared to provide documentation during the checkout process.

What you'll learn

Course skills and outcomes

Week 1

  • Identify the human factors that create resistance and motivate organizational change.
  • Examine how global markets influence organization change.
  • Differentiate between organizations that use human factors to motive change from those organizations that are met with resistance.

Week 2

  • Determine the purpose of interpersonal skills and communication skills needed to lead change as a change agent.
  • Determine the action that is need to lead change.
  • Summarize the skills needed to develop change leaders.
  • Analyze the practice of leadership that engage change in organizations.

Week 3

  • Determine how to apply various theories to induce the implementation of change in an organization.
  • Construct a plan for organizational change that uses more than one approach to implement change.
  • Design a training program that uses job performance as a measure of organizational change.
  • Describe the best practices about effective change strategies.
  • Identify the challenges of teamwork in a globally based company undergoing organizational change.

Week 4

  • Describe strategies needed to overcome employee resistance.
  • List examples of how to change employee behaviors using shared diagnosis.
  • Identify strategies used for continuous improvement during organizational change.
  • Summarize how the design of an organization can shift based on global presence, economic trends, and employee behaviors.

Week 5

  • Describe the relationship between employee selection and employee recruitment as related to shifts in organizational behaviors.
  • Summarize the effect of removal and replacement as related to organizational change.
  • Determine how to match expected competencies with organizational needs.
  • Evaluate the process of human capital alignment to promote organizational renewal.

Week 6

  • Describe how using technology to disseminate information and communication can affect organizational change.
  • Explain the impact of management response on organizational change.
  • Examine how an employee incentive plan promotes change.


Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission ( for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts