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Communication Techniques




Estimated Tuition


Total credits


Course length

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Course level: Undergraduate

This course provides students with advanced-level knowledge of interviewing, intervention, assessment, and documentation skills needed to perform social work practice. Students develop skills in verbal and written communication and examine the importance of effective documentation from a social and legal perspective.



What you'll learn

Course skills and outcomes

Week 1: Defining an Ethical Therapeutic Relationship

  • Describe how social workers apply knowledge of legal and ethical standards within the social work profession.
  • Describe the importance of maintaining appropriate boundaries while establishing and maintaining a therapeutic relationship.
  • Explain the importance of therapeutic communication and interviewing skills in the context of a culturally diverse client population.

Week 2: Active Listening and Ethically Appropriate Therapeutic Interventions

  • Determine an ethical and empathetic client intervention based on active listening principles.
  • Describe how cultural sensitivity cultivates engagement and therapeutic rapport with the client.

Week 3: Listening, Reflecting, and Applying Theoretical Frameworks

  • Apply your knowledge of foundational social work practices to a client case study.
  • Describe appropriate active listening skills and techniques that facilitate the therapeutic relationship.
  • Describe appropriate questions based on applying a theoretical framework in a therapeutic setting.

Week 4: Therapeutic Communication and Evidence-based Practice

  • Apply both theoretical and therapeutic communication skills in addressing client issues
  • Explain the appropriate use of empathy to facilitate a therapeutic relationship
  • Evaluate a broad range of relevant therapeutic communication skills that support a client, while including evidence-based practice.

Week 5: Assessing Client Data, Documentation, and Resolution

  • Assess client data to perform appropriate interventions
  • Document client treatment in accordance with appropriate legal and professional ethical standards
  • Assess a resolution of a client’s presenting problem using appropriate therapeutic treatment strategies and documentation procedures.


Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission ( for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts