Filing a complaint
Local Campus Students
University of Phoenix is regulated by various state regulatory bodies for filing complaints in the state that a student resides. If a campus based student chooses to file a complaint, he or she can submit an internal complaint to the University’s Resolution Services and/or file an external complaint with the designated state regulatory agency.
Arizona
In writing:
Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007
By phone:
602.542.2399
On the Internet: www.azppse.gov
California
In writing:
Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
By phone:
888.370.7589 or 916.431.6959
On the Internet: www.bppe.ca.gov
Commonwealth of the Northern Mariana Islands
In writing:
Commonwealth of the Northern Mariana Islands
Office of the Attorney General
Office of the Consumer Counsel, 2nd floor
Juan A. Sablan Memorial Buildings, Capitol Hill
Saipan, MP 96950
By phone:
670.237.7500
On the internet:
www.cnmioag.org/divisions/consumer-protection/online-student-complaint/
Hawaii
In writing:
Visit: http://cca.hawaii.gov/hpeap/ or
Hawaii Post-Secondary Education Authorization Program
Department of Commerce and Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
By phone:
808.586.7327
Nevada
In writing:
DETR
Commission on Postsecondary Education
2800 E. St. Louis Avenue
Las Vegas, NV 89104
By phone:
702.486.7330
Texas
In writing:
Texas Higher Education Coordinating Board
P.O. Box 12788
Capitol Station, Austin, TX 78711
By phone:
512.427.6520
On the Internet: www.thecb.state.tx.us/studentcomplaints
Rules Governing Student Complaints:
View Title 19 of the Texas Administrative Code, Sections 1.110-1.120
Online Students
University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA.
Online students may file a complaint through the University’s internal grievance process by submitting the complaint to Resolution Services or through the complaint process of the Arizona State Board for Private Postsecondary Education. After exhausting the institution’s internal complaint process and the complaint process of the Arizona State Board for Private Postsecondary Education online students residing in a SARA state may appeal a complaint to the Arizona SARA Council (AZ SARA). The Arizona SARA Council will not review complaints regarding student grades or student code of conduct violations. For more information visit the AZ SARA Council website.
