Filing a complaint in your state
University of Phoenix is regulated by a large number of state regulatory bodies across the country for filing complaints in the state that a student resides. If a student chooses to file a complaint, he or she can submit an internal complaint to the University’s Office of Dispute Management or file an external complaint with the designated state regulatory agency.
State Authorization Reciprocity Agreement (SARA)
University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA member institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA.
Online students residing in a SARA state may appeal a complaint to the Arizona SARA Council (AZ SARA) for review after exhausting the institution’s internal complaint process. SARA complaints must first be submitted internally for resolution through the University’s Office of Dispute Management. The Arizona SARA Council will not review complaints regarding student grades or student code of conduct violations. For more information visit the AZ SARA Council website (http://azsara.arizona.edu).
Arizona students and Online students from non-SARA states may file a complaint with the Arizona State Board for Private Postsecondary Education or their applicable state regulatory agency. Online students who reside in Georgia may file a complaint with their own state regulatory agency.
Office of Dispute Management
In writing:
Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007
By phone:
602.542.2399
On the Internet: www.azppse.gov
In writing:
Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
By phone:
888.370.7589 or 916.431.6959
On the Internet: www.bppe.ca.gov
In writing:
Department of Higher Education
Commission on Higher Education
1300 Broadway Rd., Second Floor
Denver, CO 80203
By phone:
303.866.2723 or 303.866.4209
In writing:
Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400
By phone:
850.245.3200 or 888.224.6684
In writing:
Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084
By phone:
770.414.3306
In writing:
Visit: http://cca.hawaii.gov/hpeap/ or
Hawaii Post-Secondary Education Authorization Program
Department of Commerce and Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
By phone:
808.586.7327
In writing:
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
By phone:
217.557.7359
On the Internet: www.ibhe.org
In writing:
Michigan Department of Education
PO Box 30008
Lansing, MI 48909
By phone:
517.373.9235
In writing:
Nevada Commission on Postsecondary Education
2800 E. St. Louis Avenue
Las Vegas, NV 89104
By phone:
702.486.7330
In writing:
New Jersey Secretary of Higher Education
20 W. State St.
PO Box 542
Trenton, NJ 08625-0542
By phone:
609.292.4310 or 609.984.2709
In writing:
New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505-2100
By phone:
505.476.8400
On the Internet: www.hed.state.nm.us
In writing:
Board of Governors of the University of North Carolina
General Administration
910 Raleigh Rd.
Chapel Hill, NC 27515-2688
By phone:
919.962.4558
In writing:
Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333
By phone:
717.783.6785
In writing:
Tennessee Higher Education Commission
Parkway Towers, Suite 1700
404 James Robertson Pkwy
Nashville, TN 37243-0830
By phone:
615.741.3605
In writing:
Texas Higher Education Coordinating Board
P.O. Box 12788
Capitol Station, Austin, TX 78711
By phone:
512.427.6520
On the Internet: www.thecb.state.tx.us/studentcomplaints
Rules Governing Student Complaints:
View Title 19 of the Texas Administrative Code, Sections 1.110-1.120
In writing:
Utah Division of Consumer Protection
160 East 300 East, 2nd FL
Salt Lake City, UT 84111
By phone: 801.530.6601
Or toll-free in Utah: 800.721.SAFE
In writing:
Commonwealth of Virginia Council of Higher Education
James Monroe Building
101 N. Fourteenth St.
Richmond, VA 23219
By phone:
804.225.2600
In writing:
Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430
By phone:
360.753.7869 or 360.753.7866
