Filing a complaint in your state
University of Phoenix is regulated by a large number of state regulatory bodies across the country for filing complaints in the state that a student resides. If a student chooses to file a complaint, he or she can submit an internal complaint to the University’s Office of Dispute Management or file an external complaint with the designated state regulatory agency.
State Authorization Reciprocity Agreement (SARA)
University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA member institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA.
Distance education students residing in a SARA state may appeal a complaint to the Arizona SARA Council (AZ SARA) for review after exhausting the institution’s internal complaint process and the complaint process of the Arizona State Board for Private Postsecondary Education. SARA complaints must first be submitted internally for resolution through the University’s Office of Dispute Management. The Arizona SARA Council will not review complaints regarding student grades or student code of conduct violations. For more information visit the AZ SARA Council website (http://azsara.arizona.edu).
Arizona students and distance education students from non-SARA states may file a complaint with the Arizona State Board for Private Postsecondary Education or their applicable state regulatory agency. Distance education students who reside in Georgia may file a complaint with their own state regulatory agency.
Office of Dispute Management
Department of Higher Education
Commission on Higher Education
1300 Broadway Rd., Second Floor
Denver, CO 80203
303.866.2723 or 303.866.4209
Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400
850.245.3200 or 888.224.6684
Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084
Michigan Department of Education
PO Box 30008
Lansing, MI 48909
Commission on Postsecondary Education
2800 E. St. Louis Avenue
Las Vegas, NV 89104
New Jersey Secretary of Higher Education
20 W. State St.
PO Box 542
Trenton, NJ 08625-0542
609.292.4310 or 609.984.2709
Board of Governors of the University of North Carolina
910 Raleigh Rd.
Chapel Hill, NC 27515-2688
Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333
Tennessee Higher Education Commission
Parkway Towers, Suite 1700
404 James Robertson Pkwy
Nashville, TN 37243-0830
Texas Higher Education Coordinating Board
P.O. Box 12788
Capitol Station, Austin, TX 78711
On the Internet: www.thecb.state.tx.us/studentcomplaints
Rules Governing Student Complaints:
Utah Division of Consumer Protection
160 East 300 East, 2nd FL
Salt Lake City, UT 84111
By phone: 801.530.6601
Or toll-free in Utah: 800.721.SAFE
Commonwealth of Virginia Council of Higher Education
James Monroe Building
101 N. Fourteenth St.
Richmond, VA 23219
Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430
360.753.7869 or 360.753.7866