Resolution Services
The University has established specific processes for students to submit complaints and for them to addressed timely and thoroughly.
Resolution Services oversees the student complaint process and provides a mechanism by which students receive an independent, objective review of the issue(s).
The Student Grievances and Dispute Resolution Policy can be found in the Academic Catalog. The policy is intended to address disputes between a student and the University and creates a framework by which a student and the University can utilize internal processes before filing a formal grievance.
Students are encouraged to first work directly with the relevant University department to resolve their issue, but should they need additional assistance they may contact Resolution Services.
Resolution Services reviews comments and concerns from students and works diligently to address all areas identified.
Contact Us
While we prefer statements be submitted in writing via email, you may also contact our office by phone or fill out the form below.
Please provide the following to ResolutionServices@phoenix.edu:
- Your first and last name and student individual record number (IRN- #######)
- Preferred contact information and method of contact
- A brief explanation of the issue you are having
- The steps you have taken to resolve the issue with the relevant University department
- Your desired outcome
- Any additional information you believe would be helpful in resolving the issue
Resolution Services – Student Resolutions
4035 S. Riverpoint Parkway
Phoenix, AZ 85040
Email: ResolutionServices@phoenix.edu
Phone: 602.557.5566
