Filing a complaint

Local Campus Students


University of Phoenix is regulated by various state regulatory bodies for filing complaints in the state that a student resides. If a campus based student chooses to file a complaint, he or she can submit an internal complaint to the University’s Resolution Services and/or file an external complaint with the designated state regulatory agency. 

In writing:

Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007

By phone:
602.542.2399

On the Internet: www.azppse.gov

In writing:

Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818

By phone:
888.370.7589 or 916.431.6959

On the Internet: www.bppe.ca.gov

In writing:

Commonwealth of the Northern Mariana Islands
Office of the Attorney General
Office of the Consumer Counsel, 2nd floor
Juan A. Sablan Memorial Buildings, Capitol Hill
Saipan, MP 96950

In writing:

Visit: http://cca.hawaii.gov/hpeap/ or
Hawaii Post-Secondary Education Authorization Program
Department of Commerce and Consumer Affairs
P.O. Box 541
Honolulu, HI 96809

By phone:
808.586.7327

In writing:

DETR
Commission on Postsecondary Education

2800 E. St. Louis Avenue
Las Vegas, NV 89104

By phone:
702.486.7330

In writing:

Texas Higher Education Coordinating Board
P.O. Box 12788
Capitol Station, Austin, TX 78711

By phone:
512.427.6520

On the Internet: www.thecb.state.tx.us/studentcomplaints

Rules Governing Student Complaints:

View Title 19 of the Texas Administrative Code, Sections 1.110-1.120

 

Online Students

 

University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA. 

Online students may file a complaint through the University’s internal grievance process by submitting the complaint to Resolution Services or through the complaint process of the Arizona State Board for Private Postsecondary Education. After exhausting the institution’s internal complaint process and the complaint process of the Arizona State Board for Private Postsecondary Education online students residing in a SARA state may appeal a complaint to the Arizona SARA Council (AZ SARA). The Arizona SARA Council will not review complaints regarding student grades or student code of conduct violations. For more information visit the AZ SARA Council website