Office of Dispute Management

The Office of Dispute Management is a constituent of the University’s Office of the President that acts as an intermediary between students, faculty members and the University.

We resolve disputes, problems, grievances, disagreements, appeals to the Student Code of Conduct and the Faculty Code of Conduct, as well as any Title IX violations or exceptions to University policies. This includes inquiries regarding consumer reports and financial disputes.

Before contacting us, please try to address your concern at the campus-level. If, after speaking with campus staff, you still feel that our office is needed to resolve the issue, we’re available to help.

Student disputes and appeals

The Office of Dispute Management takes every student issue on a case-by-case basis. This means we’re not here to take sides. We gather input from you as well as the campus to make sure we have all the information we need. This helps us take a fresh look at your concern while providing the best possible resolution.

In accordance with standard University procedures for filing a formal complaint or concern, please respond to with the following information. Your issue should include details such as:

  1. Your full name, student individual record number (IRN- #######)
  2. Address
  3. Contact phone numbers and email addresses
  4. Campus you are attending with learning center location
  5. Names of campus representatives to whom you’ve spoken
  6. The time and date when you spoke to campus representatives
  7. The nature of your communications with campus representatives
  8. Your desired outcome for this concern
  9. Any additional information to assist your case

You should first attempt to work out any issue with the manager or director involved. Please ask your representatives for the names of their supervisors to assist you prior to filing a formal grievance.

We are always willing to review comments or concerns from students and work diligently to review and address all areas identified. While we prefer that you submit a statement in writing, you may also contact our office directly by calling 602.557.5566.

How to contact us

Office of Dispute Management
4025 S. Riverpoint Parkway
Phoenix, AZ 85040
Fax: 602.626.2038
Call us at 602.557.5566
M–F from 8 am to 5 pm Arizona Time

Identity theft

If you believe someone has fraudulently used your identity to create a student account at the University of Phoenix, you can file an Identity Theft Dispute.

Do you need help resolving a University-related issue? Please fill out all of the fields below, and we’ll be in touch soon.


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