University of Phoenix released recent survey findings that assessed U.S. adults’ familiarity with a variety of health services administration careers. The survey polled 2,000 U.S. adults.

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70 percent of U.S. adults have never considered a career in health services administration.

However, there is a projected need for healthcare workers who manage employees, medical information and projects.[1]

A lack of familiarity with the diversity of jobs that exist within the industry may account for lack of interest.

U.S. adults’ familiarity with health services administration job titles
:

 

Job Title

Never Heard of It

Very Familiar

Digital/tech program manager – Manages all system implementation, integration, upgrade and support activities for information management departments.

22%

10%

Health information manager – Collects and analyzes patient data, ensures accuracy of patient records, ensures privacy of patient records, manages and maintains databases, and generates and analyzes reports.

19%

13%

Program manager – Responsible for overseeing health services and facilities.

13%

13%

Patient services manager or coordinator – Ensures patients receive the highest quality care and treatment as they progress through the healthcare system.

15%

14%

Medical records coder/programmer – Reads patient charts to determine medical history, including diagnoses and treatments given.

13%

14%

Patient intake specialist – Responsible for the admission process, from initial contact to prepping potential clients for intake appointments and ensuring seamless admission.

15%

14%

Medical billing specialist or manager – Collects delinquent accounts by establishing payment arrangements with patients. Monitors payments and follows up with patients when payment lapses occur.

8%

17%

Operations manager – Primarily responsible for planning, organizing, directing, controlling and overseeing activities and personnel.

10%

17%

Administrative manager or coordinator – Focuses on the business aspects of operating a medical office, with duties that may include ordering supplies, hiring staff and budgeting.

10%

18%

Doctor’s office/clinic/facility manager – Organizes, monitors and controls the business operations of a healthcare facility.

8%

19%

 

Nearly one in five (18 percent) said they might be interested in a healthcare career sometime in the future, but need more information about the following:

Methodology:

This survey was conducted online within the United States by The Harris Poll on behalf of University of Phoenix between April 26 and May 10, 2018, among 2,000 US adults aged 18 and older, who work full-time, part-time, are self-employed, are unemployed looking for work, students, or homemakers. Figures for number of employees were weighted where necessary to bring them into line with their actual proportions in the population. Propensity score weighting was also used to adjust for respondents’ propensity to be online. For complete survey methodology, including weighting variables, please contact Amanda Barchilon at amanda.barchilon@phoenix.edu