Apollo Education Group and University of Phoenix are committed to ensuring equal access to information for all. We support creating an environment where a person with a disability can acquire the same information, engage in the same interactions and enjoy the same services as a person without a disability, and be able to do so in an equally effective manner, with substantially equivalent ease of use. Our accessibility policy follows established benchmark standards for the accessibility of web-based products and services considered necessary to meet this goal and ensure compliance with applicable state and federal regulations.

University of Phoenix policy

The University will develop, procure, maintain and use information and communication technology that ensure people with disabilities have comparable access to them.

All new or modified online content and functionality, including the education platform features, will be accessible to people with disabilities as measured by conformance to the benchmark standards set forth below, except where doing so would impose a fundamental alteration or undue burden.

In the event of a fundamental alteration or undue burden, the University will nevertheless provide equally effective alternate access. Alternate access will ensure, to the maximum extent possible, that persons with disabilities are afforded an equal opportunity to obtain the same result, to gain the same benefit, or to reach the same level of achievement, in the most integrated setting appropriate to the person’s needs. The University is committed to provide information where you can perceive, operate and understand.

Accessibility & Usability Specialists

University of Phoenix designated Accessibility & Usability Specialists within the Disability Services Department to work with Accessibility Leadership to ensure the policies are adopted and supported.

Accessibility & Usability Specialists work in conjunction with the Office of the Provost and Apollo Information Technology. They retain responsibility for monitoring the University’s compliance with accessibility requirements and ensuring University websites and applications are as accessible as possible to the widest range of users using the guidelines found in this policy.

The Accessibility & Usability Specialists shall be responsible for providing guidance to University of Phoenix and its departments on accessibility relative to the requirements of this policy, and training on accessibility as necessary and appropriate. They can be reached at

The Accessibility & Usability Specialist contacts are:

Robert Becker

Dan Saylor

Office for Civil Rights (OCR)

Find your local OCR Office:

504 Coordinator

Kelly Hermann
4025 South Riverpoint Parkway
Mail Stop CF-S907
Phoenix, AZ 85040
Phone: 602.387.9936
Fax: 602.735.4671

Accessible document conversion

Need a document converted to an accessible format? University of Phoenix is pleased to provide this service to its students, faculty and staff.

Submit your document on the conversion page using your University of Phoenix email address. Further instructions are available on that page.

Training guides and resources

Questions or conversion difficulties?

Email an Accessibility & Usability Specialist or the University’s Assistive-Technology Technical Assistance Center (TAC). Or call TAC at 866.842.5222.