Hotel hospitality managers run the daily operations of hotels, resorts, bed and breakfasts, and even cruise ships. They train staff in various roles, including those working front desk, concierge, custodial and maintenance positions. They may also be responsible for planning events and entertainment for guests.
Since hotels are open 24/7, hotel hospitality managers will often need to be available and on call at night to deal with emergencies and problems.
Restaurant hospitality managers run the daily operations of restaurants, cafes, bars and other culinary establishments. They also train staff in various roles, including front-of-house positions (such as servers, hosts and bartenders) and back-of-house positions (such as chefs, assistants and dishwashers). Restaurant hospitality managers may also be responsible for planning and catering large events and group gatherings.
Restaurants are not open 24/7 like hotels, so restaurant hospitality managers don’t typically have to deal with late-night emergencies. However, the food industry is fast-paced and generally involves more time-sensitive decision-making than most hotel positions.
Regardless of their industry, hospitality managers must have specific skills to help them effectively manage a business. Chief among these are leadership and supervisory skills.
The hospitality industry relies heavily on tourism. Hospitality managers must understand how to market their hotels or restaurants to attract visitors. With the right marketing skills and strategies, a manager can increase revenue, especially during peak tourism seasons. These strategies include print marketing, social media marketing and community partnerships.