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"Degrees & Programs"


Public Sector Communications




Estimated Tuition


Total credits


Course length

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Course level: Undergraduate

This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in various mediums of written communication to, include: memos, emails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill.




What you'll learn

Course skills and outcomes

Week 1

  • Identify communication skills and types in the public sector
  • Discuss the characteristics of effective communication
  • Discuss communication and culture

Week 2

  • Discuss communication types/genres including verbal and nonverbal
  • Outline communication and relationships
  • Identify the values of listening

Week 3

  • Identify the effects of technology and social media on communication
  • Discuss a communication plan for public organizations
  • Identify conflict resolution through communication

Week 4

  • Discuss the need for public speaking
  • Develop informative methods of internal and external communications
  • Discuss Intercultural Communication

Week 5

  • Identify group and team communication
  • Discuss communication and leadership
  • Identify written communication and reporting
  • Discuss the practice of persuasive writing and messaging


Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission ( for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

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