bpa200 | undergraduate
Public Sector Communications
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Communication Types, Genres, Relationships and the Value of Listening
- Identify communication types and genres including verbal and nonverbal.
- Outline communication and relationships.
- Identify the values of listening.
Communication Plans, Technology, and Conflict Resolution
- Identify the effects of technology and social media on communication.
- Discuss a communication plan for public organizations.
- Identify conflict resolution through communication.
Internal and External Communications
- Discuss the need for public speaking.
- Develop informative methods of internal and external communications.
- Discuss Intercultural Communication.
- Identify group and team communication.
- Discuss communication and leadership.
- Identify written communication and reporting.
- Discuss the practice of persuasive writing and messaging.
Effective Public Sector Communication and Culture
- Identify communication skills and types.
- Discuss the characteristics of effective communication.
- Discuss communication and culture.
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