BPA/200
Public Sector Communications
Online
Format
$1194
Estimated Tuition
3 credits
Total credits
5 weeks
Course length
Start when you're ready
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Course level: Undergraduate
This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in various mediums of written communication to, include: memos, emails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill.
Prerequisites
None
What you'll learn
Course skills and outcomes
Week 1
- Identify communication skills and types in the public sector
- Discuss the characteristics of effective communication
- Discuss communication and culture
Week 2
- Discuss communication types/genres including verbal and nonverbal
- Outline communication and relationships
- Identify the values of listening
Week 3
- Identify the effects of technology and social media on communication
- Discuss a communication plan for public organizations
- Identify conflict resolution through communication
Week 4
- Discuss the need for public speaking
- Develop informative methods of internal and external communications
- Discuss Intercultural Communication
Week 5
- Identify group and team communication
- Discuss communication and leadership
- Identify written communication and reporting
- Discuss the practice of persuasive writing and messaging