Skip to Main Content Skip to bottom Skip to Chat, Email, Text
"Degrees & Programs"

CIS/293

Network Troubleshooting and Support

Online

Format

$1194

Estimated Tuition

credits

Total credits

weeks

Course length

Start when you're ready

Choose an upcoming start date:

Enroll by 1pm Central:

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Undergraduate

This course provides an introduction to computer networking, network troubleshooting and desktop support. Topics include networking design and implementation. CIS/293 provides hands on practice troubleshooting hardware and desktop support issues aligned with entry-level desktop support. This course, and CIS/291, are aligned with the requirements of the CompTIA A+ 220-1001 exam.

Prerequisites

What you'll learn

Course skills and outcomes

Week 1

  • Install components within the display of a laptop.
  • Troubleshoot video, projector, and display issues.

Week 2

  • Install components within the display of a laptop.
  • Troubleshoot video, projector, and display issues.

Week 3

  • Compare common networking hardware devices, wireless networking protocols, and configuration concepts.
  • Install and configure a basic wired/wireless SOHO network.
  • Compare the features of Internet connection types and network types.
  • Identify common connector types.

Week 4

  • Compare TCP and UDP ports, protocols, and their purposes.
  • Identify the properties and purposes of services provided by networked hosts.
  • Use appropriate networking tools.
  • Troubleshoot common wired and wireless network problems.

Week 5

  • Explain the purposes and uses of various peripheral types.
  • Configure appropriate components for a custom PC configuration to meet customer specifications or needs.
  • Compare cloud computing concepts.
  • Configure client-side virtualization.

Why UOPX

Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts