cis293 | undergraduate

Network Troubleshooting And Support

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This course provides an introduction to computer networking, network troubleshooting, and desktop support. Topics include networking design and implementation. CIS/293 provides hands-on practice troubleshooting hardware and desktop support issues aligned with entry-level desktop support. This course and CIS/291 are aligned with the requirements of the CompTIA A+ 220-901 exam.

This undergraduate-level course is 5 weeks This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

topic title goes here

    Design, Install, and Configure a Network

    • Design a Small Office/Home Office (SOHO) network layout using appropriate physical and logical network functions that meets given requirements.
    • Define the testing protocols for a new network installation, including the use of appropriate tools.
    • Define the steps to successfully install a SOHO wireless/wired router and other network devices.

    Troubleshooting Networks

    • Explain the troubleshooting process for resolving common network performance issues using the appropriate diagnostic tools.
    • Explain the troubleshooting approach for Redundant Array of Independent Disks (RAID) and the appropriate tools.
    • Describe the troubleshooting process for wired and wireless networks and the appropriate tools.

    Network Hardware

    • Identify the various types of network cables and connectors.
    • Define the characteristics of fiber optic, twisted pair and coaxial connectors, and cabling.
    • Distinguish between internet connection types and network types.
    • Explain network architecture devices, including their functions and features.

    Networking Fundamentals

    • Describe how to use the Open System Interconnection (OSI) model to troubleshoot network performance issues.
    • Explain the properties and characteristics of Transmission Control Protocol/Internet Protocol (TCP/IP).
    • Summarize the appropriate uses of TCP and User Datagram Protocol (UDP) in network design.

    Network Security and Management Tools

    • Discuss the relationship between Wi-Fi networking standards and encryption types.
    • Explain the appropriate uses of common network diagnostic tools.
    • Select appropriate networking tools for a given scenario.
    • Define a security plan appropriate for a small office/home office (SOHO) wired/wireless network for a given scenario.
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    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.