cmgt556 | Graduate

Enterprise Models

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This course provides an introduction to organizational managerial support systems and the use of metrics in strategic business decisions. Strategies for the use of a Supply Chain Management (SCM) system with a focus on the software selection and implementation are evaluated. Additionally the role and benefits of a Customer Relationship Management (CRM) system are examined with a comparison of Enterprise Resource Planning (ERP) benefits to the business process. The skills developed in this course ensure that students have a strong foundation and background of successfully integrating all three strategies within an organization.

This graduate-level course is 6 weeks To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 6 weeks

topic title goes here

    Customer Relationship Management (CRM)

    • Evaluate the role of CRM in supporting business operations.
    • Discuss the benefits and challenges of CRM in an organization.
    • Summarize the best practices of successful CRM system implementations.
    • Compare several CRM system software packages, including their advantages and disadvantages.

    Enterprise Resource Planning (ERP)

    • Evaluate how ERP benefits business processes in an organization.
    • Compare several ERP system software packages, including their advantages and disadvantages for an organization.
    • Formulate the business value of integrating SCM and CRM with ERP in an organization.

    Enterprise Data and Process Security

    • Propose security threats that could be harmful to SCM, CRM, ERP systems, and the management functions they support in an organization.
    • Evaluate the influence of the Internet on businesses; focusing on SCM, CRM, and ERP in an organization.

    Managerial Support Systems and Decision Making

    • Investigate the different types of managerial support systems and how managers might use them to make decisions in an organization.
    • Compare each system’s potential to increase effectiveness in an organization.
    • Discuss the importance of decision making for managers at three different managerial levels within an organization using the decision characteristics.

    The Use of Metrics in Business Decisions

    • Summarize when a business should use metrics to measure strategic initiatives in order to achieve success.
    • Plan an IT metrics effectiveness and efficiency strategy for an organization.
    • Discuss the impact the evolution of data, information, business intelligence, and knowledge has on organizations.

    Supply Chain Management (SCM)

    • Summarize the four supply chain drivers.
    • Determine a strategy for evaluating success of SCM in an organization.
    • Compare SCM system software packages, including their advantages and disadvantages for an organization.
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