White Paper
2025 Generative AI Report: Learning Fuels Human + AI Collaboration
Abstract
This research from University of Phoenix explores how HR and talent leaders are using GenAI at work, along with their perceptions about the future of the learning and development (L&D) function in this age of GenAI. Knowledge workers were also surveyed in order to better understand their experiences and perspectives around GenAI and the impact these new tools are having on their job and their organization. The 2025 survey of 604 leaders and workers in the U.S. found that both frontline workers and knowledge workers today use GenAI far more frequently than just a year ago, many of them multiple hours a day. Growth in GenAI usage among HR and learning leaders has also increased dramatically. The report presents seven key findings and opportunities for companies and learning leaders to more effectively drive collaboration between humans and GenAI in the workplace.
Contributors
Jeanne Meister is an independent global HR consultant working with companies and institutions of higher education to better understand the changes in how we work, where we work, and the evolving demographics of the workforce. Sought after as a leading expert and speaker on the future of work, workplace learning, and accelerating the adoption of AI in the workplace, Jeanne has authored numerous books and writes for business publications such as Forbes, Financial Times, and Harvard Business Review. Earlier in her career, Jeanne founded and successfully exited two companies, Corporate University Xchange and Future Workplace, building an impressive peer network of enterprise learning leaders. She has won many distinguished awards from Association of Talent Development (ATD) and Learning & Performance Institute (LPI).
Raghu Krishnaiah’s career as a seasoned change agent and strategist spans more than 20 years of progressive P&L management, strategy, sales and marketing, product, operations, technology, human resources, and data-analytics responsibilities. As the Chief Operating Officer at University of Phoenix, Krishnaiah is instrumental in the transformation of the University as well as all operating strategy and results, including Workforce Solutions. Krishnaiah earned both a Bachelor of Science in Electrical Engineering and Computer Science and a Master of Science in Electrical Engineering from Massachusetts Institute of Technology (MIT), as well as a Master of Business Administration from The Wharton School at University of Pennsylvania.
