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BSHS/405
Intervention, Direct Service Delivery & Case Management

Course level: Upper Division

3 credits

Total credits

5 weeks

Course length

Take this course on its own, or as part of a degree or certificate program.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

This course provides an overview of the role of the human service worker as a change agent with a focus on the application of theory and skills necessary for providing interventions and direct service delivery to individuals and groups. Specifically, students will develop competence in professional skills such as case management, client intake and interviewing, and basic group and individual counseling techniques. Additionally, students will learn how to access resources, use consultation, and make referrals.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Earn these career-relevant skills in weeks, not years.

  • Use theoretical models to identify causes of behavioral problems.
  • Identify interventions for working through behavioral problems.
  • Explain the connection of behavioral problems to theory-based interventions.

  • Explain the different roles and responsibilities of a case manager.
  • Describe case management models.
  • Differentiate between providing interventions for and being a case manager for clients.

  • Explain the importance of collecting appropriate data for intake and assessment.
  • Describe which interviewing skills are needed to obtain the required information from individuals and groups.
  • Describe the professional skills required to effectively deliver quality services to clients and groups.

  • Explain how a change agent delivers consultation to clients by helping to choose appropriate treatment interventions.
  • Explain the specific process required for case managers in making referrals for clients’ well-being.
  • Identify a case manager’s role in linking clients to community resources.

  • Develop a client treatment plan that outlines the criteria needed to achieve quality service delivery.
  • Assess the effectiveness of the treatment plan’s goals and objectives.
  • Determine when to close a case based on a client’s progress or achievement.

Why take courses at University of Phoenix?

University of Phoenix serves busy adults

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Transfer-friendly courses

Before you enroll in a course, check with your school of choice to make sure they will accept your transfer credits and to understand any requirements or limitations. Then you can request your transcripts.

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

Enrollment representative Sarah P.

Enrollment Rep. Sarah P.

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University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.