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CPSS/330

Essentials of Communication in Corrections

Course level: Upper Division

3 credits

Total credits

5 weeks

Course length

Take this course on its own, or as part of a degree or certificate program.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

This course focuses on the principles of effective professional communication. Topics include the broad spectrum of communication requirements and techniques to meet the demands of multiple audiences within the correctional field.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Earn these career-relevant skills in weeks, not years.

  • Describe the importance of effective communication in corrections.
  • Explain the necessity of properly written documentation in the corrections setting.
  • Describe the role of written documentation in corrections.
  • Explain the role of listening in communication.

  • Identify the components of motivational interviewing.
  • Examine the use of de-escalation and crisis intervention strategies in specific situations.
  • Describe the use of negotiation techniques for specific situations.

  • Describe the key concepts of the basic communication process.
  • Identify special issues related to communicating with inmates and offenders of diverse cultures and mental capacities.
  • Describe the application of the principles of interpersonal communication to the correctional system.
  • Explain how differences in types of inmate or offender language affect communication.

  • Describe ethical guidelines for communicating with the general public and family members of inmates and offenders.
  • Identify limitations in communication.
  • Formulate a plan for maintaining boundaries in situations with inmate or offender manipulation.

Communicating in Corrections

  • Apply effective communication strategies in specific situations within the correctional system.

Why take courses at University of Phoenix?

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We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Transfer-friendly courses

Before you enroll in a course, check with your school of choice to make sure they will accept your transfer credits and to understand any requirements or limitations. Then you can request your transcripts.

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

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University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.