Earn these career-relevant skills in weeks, not years.
- Explain elements of effective verbal and nonverbal communication.
- Describe potential barriers to effective communication and how they may be overcome.
- Analyze the outcomes of effective and ineffective communication in a security setting.
- Differentiate between security interviews and interrogations, including the purposes of each.
- Describe the techniques for effective interviewing and questioning, including the importance of the interview setting.
- Explain the methods for interview preparation and the desired outcomes of the interview.
- Assess the legal issues related to interviewing and interrogating.
- Identify the types of written communication encountered by security professionals.
- Explain the importance of effective note taking in security settings.
- Describe guidelines for fact-based investigative and incident report writing, including the principles used to develop an effective report.
- Apply appropriate grammar as part of effective written communication.
- Explain how technology has affected communication.
- Identify the uses of technology in security communication applications.
- Analyze technological sources and their effectiveness within security settings.
- Explain the types of issues security personnel can encounter when interacting with different groups.
- Identify strategies for communicating effectively with different groups (e.g., older adults, children, people with disabilities or mental illness).
- Outline the stages of conflict resolution.
- Compare the various approaches to conflict resolution including influences of environmental factors in conflict resolution.
