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SEC/471

Critical Incident Management

Course level: Upper Division

3 credits

Total credits

5 weeks

Course length

Take this course on its own, or as part of a degree or certificate program.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

This course introduces students to the process of critical incident management, encompassing a variety of events that impact justice and security organizations. This course will discuss prevention, planning, and recovery, as well as inter-agency coordination and response.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Earn these career-relevant skills in weeks, not years.

  • Identify distinguishing factors of critical incidents.
  • Describe the different types of critical incidents such as violent crime, natural disasters and acts of terrorism.
  • Compare examples of critical incidents and the associated causes.
  • Analyze and critique the positive and negative outcomes of critical incident responses.

  • Summarize the National Incident Management System (NIMS).
  • Analyze the Incident Command System (ICS) and the various roles and responsibilities.
  • Examine the National Response Framework (NRF).
  • Evaluate the National Infrastructure Protection Plan (NIPP) and the expectations imposed on the private sector.

  • Identify the federal agencies involved with critical incident management and the associated role.
  • Describe the role of state agencies involved with critical incident management.
  • Identify the role of local agencies involved with critical incident management and response.
  • Describe the role of private agencies involved with critical incident management.
  • Explain the benefits and challenges associated with interagency critical incident management.

  • Identify the phases of critical incident management.
  • Evaluate the steps involved with planning and preparing for a critical incident.
  • Examine methods to prevent a critical incident and distinguish between mitigating techniques.
  • Identify challenges associated with a critical incident response.
  • Describe the process of recovering from a critical incident.

  • Evaluate the effectiveness of command structure, resource deployment, and logistics.
  • Assess interagency communication issues at the local, state and federal levels.
  • Explain the chaos factor and the role of the media in critical incident management.
  • Evaluate the relevance and uses of an after-action report.

Why take courses at University of Phoenix?

University of Phoenix serves busy adults

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Transfer-friendly courses

Before you enroll in a course, check with your school of choice to make sure they will accept your transfer credits and to understand any requirements or limitations. Then you can request your transcripts.

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

Enrollment representative Sarah P.

Enrollment Rep. Sarah P.

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University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.