How To Build Trust With Your Team?
0:00
it's one thing to land a leadership role
0:02
and it's another thing entirely to build
0:04
the trust necessary to succeed in that
0:06
role so how do you build that trust
0:09
I'm Dr Charity Jennings and since 1998 I
0:13
have led teams large and small in
0:15
education business operations and I.T
0:17
today I'll walk you through four
0:19
important behaviors that can help you
0:21
build trust in your team and hopefully
0:23
put you well on your way to becoming the
0:25
leader that your team needs implementing
0:28
small or micro behaviors in your
0:30
interactions with others can help you
0:32
build that trust these behaviors include
0:34
one paying attention two ensuring your
0:37
onstage presence isn't in act three
0:39
doing the work and finally four being a
0:43
promise keeper like always you'll want
0:45
to like this video And subscribe to this
0:47
channel for more content from myself and
0:50
other experienced faculty and alumni in
0:52
fields ranging from business I.T Health
0:55
Care and More the first step to building
Be Present
0:57
trust in your team is by being present
0:59
in the moment pay attention to what your
1:01
colleagues and employees have to say
1:03
they need your attention listen to them
1:05
to understand their needs concerns and
1:08
what's important to them you can show
1:09
them that you're present and paying
1:11
attention by summarizing what you heard
1:13
and reflecting it back to them in
1:15
particular listen for cues about other
1:17
people's feelings and include that in
1:19
your summary finish by asking them to
1:21
let you know where you have it right and
1:23
where you have it wrong your colleagues
1:25
and employees will trust you more when
1:27
they know you hear them and accurately
1:29
take in what they have to say
Lose the ACT
1:32
second lose the ACT you can build on the
1:35
trust you are earning by making sure
1:37
you're on stage presence is consistent
1:39
with your offstage presence this means
1:42
that your words and actions are the same
1:43
whether you're speaking directly to an
1:45
employee or out of their sight one of
1:48
the quickest ways you can undermine
1:49
others trust is by saying one thing in
1:51
public and then contradicting yourself
1:53
when off stage being consistent in the
1:56
things you say is so important in
1:58
creating and keeping trust a third way
2:00
you can build trust with employees is by
Build Trust with Employees
2:02
showing your team that you are prepared
2:04
to do anything you ask of them it's
2:06
important that you don't delegate the
2:08
menial tasks to your team while keeping
2:10
the desirable tasks for yourself rather
2:13
show that you're is willing to do the
2:15
work as you are to delegate to others in
2:18
the recent past my team and I were
2:19
creating a new process the work involves
2:21
something none of us had ever done
2:23
before so when we divided up the work
2:25
amongst the members of the team I took a
2:27
share of the tasks this showed my team
2:29
that I was willing to do the same work
2:31
that I was asking of them and gave me a
2:34
chance to fully understand the time and
2:35
energy necessary to complete the process
2:37
you can do the same show your colleagues
2:40
and employees that you're a willing
2:41
contributor on any task you're asking of
2:44
them a fourth way you can build trust
2:46
with others is to make small promises
2:48
and keep them be strategic so you make
2:51
promises that you know you can keep when
2:53
you make and keep promises both you and
2:55
your colleagues benefit and you
2:57
establish a relationship based on trust
2:59
to take an example from my own work my
3:02
friend Ryan introduced me to a friend of
3:04
his who is having trouble finding Java
3:05
developers for his business with my
3:07
experience in the field I knew I could
3:09
help I promised to send along a list of
3:11
contacts and when I followed through on
3:13
that promise two things happened I was
3:16
able to strengthen my existing
3:17
relationship with Ryan and I was able to
3:20
expand my network to include his friend
3:22
so keeping your promises can be a
3:24
powerful thing when you are present and
3:27
in the moment with your colleagues when
3:29
you're off stage presence is consistent
3:31
with your onstage presence when you show
3:33
your team that you are not above doing
3:35
anything you ask others to do and when
3:37
you make small promises and keep them
3:39
you build trust with those around you
3:41
show your colleagues employees and new
3:44
contacts that you are someone they can
3:46
trust through your words and actions and
3:49
in turn you'll build your leadership
3:50
reputation and create networks of people
3:53
who have greater potential for positive
3:55
communication collaboration and
3:58
productivity in support of your work if
4:00
you have questions about leadership
4:01
skills or maybe a story to tell about
4:04
your own leadership Journey make sure to
4:06
put them in the comments below and
4:08
subscribe for weekly videos to help you
4:10
become equipped with the skills you need
4:12
thanks for watching