How To Build Trust With Your Team?

0:00 it's one thing to land a leadership role 0:02 and it's another thing entirely to build 0:04 the trust necessary to succeed in that 0:06 role so how do you build that trust 0:09 I'm Dr Charity Jennings and since 1998 I 0:13 have led teams large and small in 0:15 education business operations and I.T 0:17 today I'll walk you through four 0:19 important behaviors that can help you 0:21 build trust in your team and hopefully 0:23 put you well on your way to becoming the 0:25 leader that your team needs implementing 0:28 small or micro behaviors in your 0:30 interactions with others can help you 0:32 build that trust these behaviors include 0:34 one paying attention two ensuring your 0:37 onstage presence isn't in act three 0:39 doing the work and finally four being a 0:43 promise keeper like always you'll want 0:45 to like this video And subscribe to this 0:47 channel for more content from myself and 0:50 other experienced faculty and alumni in 0:52 fields ranging from business I.T Health 0:55 Care and More the first step to building Be Present 0:57 trust in your team is by being present 0:59 in the moment pay attention to what your 1:01 colleagues and employees have to say 1:03 they need your attention listen to them 1:05 to understand their needs concerns and 1:08 what's important to them you can show 1:09 them that you're present and paying 1:11 attention by summarizing what you heard 1:13 and reflecting it back to them in 1:15 particular listen for cues about other 1:17 people's feelings and include that in 1:19 your summary finish by asking them to 1:21 let you know where you have it right and 1:23 where you have it wrong your colleagues 1:25 and employees will trust you more when 1:27 they know you hear them and accurately 1:29 take in what they have to say Lose the ACT 1:32 second lose the ACT you can build on the 1:35 trust you are earning by making sure 1:37 you're on stage presence is consistent 1:39 with your offstage presence this means 1:42 that your words and actions are the same 1:43 whether you're speaking directly to an 1:45 employee or out of their sight one of 1:48 the quickest ways you can undermine 1:49 others trust is by saying one thing in 1:51 public and then contradicting yourself 1:53 when off stage being consistent in the 1:56 things you say is so important in 1:58 creating and keeping trust a third way 2:00 you can build trust with employees is by Build Trust with Employees 2:02 showing your team that you are prepared 2:04 to do anything you ask of them it's 2:06 important that you don't delegate the 2:08 menial tasks to your team while keeping 2:10 the desirable tasks for yourself rather 2:13 show that you're is willing to do the 2:15 work as you are to delegate to others in 2:18 the recent past my team and I were 2:19 creating a new process the work involves 2:21 something none of us had ever done 2:23 before so when we divided up the work 2:25 amongst the members of the team I took a 2:27 share of the tasks this showed my team 2:29 that I was willing to do the same work 2:31 that I was asking of them and gave me a 2:34 chance to fully understand the time and 2:35 energy necessary to complete the process 2:37 you can do the same show your colleagues 2:40 and employees that you're a willing 2:41 contributor on any task you're asking of 2:44 them a fourth way you can build trust 2:46 with others is to make small promises 2:48 and keep them be strategic so you make 2:51 promises that you know you can keep when 2:53 you make and keep promises both you and 2:55 your colleagues benefit and you 2:57 establish a relationship based on trust 2:59 to take an example from my own work my 3:02 friend Ryan introduced me to a friend of 3:04 his who is having trouble finding Java 3:05 developers for his business with my 3:07 experience in the field I knew I could 3:09 help I promised to send along a list of 3:11 contacts and when I followed through on 3:13 that promise two things happened I was 3:16 able to strengthen my existing 3:17 relationship with Ryan and I was able to 3:20 expand my network to include his friend 3:22 so keeping your promises can be a 3:24 powerful thing when you are present and 3:27 in the moment with your colleagues when 3:29 you're off stage presence is consistent 3:31 with your onstage presence when you show 3:33 your team that you are not above doing 3:35 anything you ask others to do and when 3:37 you make small promises and keep them 3:39 you build trust with those around you 3:41 show your colleagues employees and new 3:44 contacts that you are someone they can 3:46 trust through your words and actions and 3:49 in turn you'll build your leadership 3:50 reputation and create networks of people 3:53 who have greater potential for positive 3:55 communication collaboration and 3:58 productivity in support of your work if 4:00 you have questions about leadership 4:01 skills or maybe a story to tell about 4:04 your own leadership Journey make sure to 4:06 put them in the comments below and 4:08 subscribe for weekly videos to help you 4:10 become equipped with the skills you need 4:12 thanks for watching