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Our mission

Our vision

Our guiding principles

The mission of University of Phoenix is to provide access to higher education opportunities that enable students to develop the knowledge and skills necessary to achieve their professional goals, improve the performance of their organizations and provide leadership and service to their communities.

The vision of University of Phoenix is to be recognized as the most trusted provider of career-relevant higher education for working adults. The University will earn that trust
through its:

  • Deep understanding of students’ needs
  • Deep understanding of employers’ needs
  • World-class assessment, analytics and innovation
  • Operational excellence

We believe that our students:

Deserve quality academic programs that are career-relevant and are offered by an accredited institution.

01/10

Should be supported by qualified staff and faculty, as well as by University efforts to help aid them on the path to graduation.

02/10

Should be the singular reason we continue to advance the quality, career-relevance and convenience of our academic programs.

03/10

Are entitled to transparency so they can make informed choices about their educational and financial future.

04/10

Should have the freedom and ability to choose the educational institution that best meets their needs.

05/10

We believe that as an institution, we should:

Ensure we are valuing students’ time and money.

06/10

Market responsibly and demonstrate integrity in all of our materials, exposures and engagements.

07/10

Collaborate with employers, public or government officials and regulators, researchers and peer institutions to enhance the experiences and outcomes for our students.

08/10

Be accountable to our students, our regulators and the general public for delivering skills, knowledge and opportunities through our educational programs.

09/10

Maintain financial stability as a measure of accountability to students, a means to provide for the long-term viability of our programs, and an indicator of our ability to invest in the student experience.

10/10

Section 1, Our students

Our students

Our students are working moms and dads who study during lunch breaks and sports practices, who dream of better lives for their families.

They’re adult learners, late bloomers, dream-chasers and trailblazers. We understand the key to serving our students well is knowing who they are.

Read more about our students

Who they are

Our students are remarkable anecdotally. Here’s who they are statistically.

Total Degreed Enrollment

0

2/3students are female

37is the average student age

0

report as ethnic minorities

0

are first-generation college students

0

are employed while in school

0

have dependents

How they performed

University Learning Goals (ULGs) are a set of five overarching competencies that University of Phoenix incorporates into our academic programs. Students met or exceeded expectations for each of the following ULGs.

See all student assessment outcomes

0

Professional Competence and Values

0

Critical Thinking and Problem-Solving

0

Communication

0

Information Utilization

0

Collaboration

How they rated us

We value what our students say. One way we listen to them is through surveys.

Likely to recommend instructors to other students.

8.7/10

Effective curriculum allowed you to demonstrate knowledge and skills.

8.9/10

Satisfied with overall learning experience.

8.7/10

Section 2, Student experience

Student experience

University of Phoenix founder Dr. John Sperling knew what it meant to beat the odds. He grew up poor, he battled a learning disability, and he worked his way through school to earn a PhD.

The challenges he faced inspired him to create a better path for students like him. He saw adult learners struggling with rigid class schedules, often taking six to 10 years to earn a degree. And it gave him a revolutionary idea: What if he created a university for working adults?

His experiment didn't make earning a degree easier — only more practical, with schedules that made sense for working adults and coursework that translated immediately to the real world.

Read more about the student experience

Diverse colleges

100+

Degrees & certificate programs

Innovative learning

At University of Phoenix, students are given more than just facts and information. They are pushed to apply their knowledge in real-world settings. Every course is built to help students learn, practice and apply.

Read more about our LPA model

Learn

Everything hangs on quality content. Industry and professional standards guide the content of courses and programs.

Back

Practice

Students practice through assignments, often integrating their work experience. Students and instructors also give feedback.

Back

Apply

Students apply their knowledge to real-world problems, helping them move toward both school and career goals.

Back

Accreditation that matters

Learn more about our accreditations

41

Years

Continuously accredited by the Higher Learning Commission (hlcommission.org) and its predecessor

18

Programs

Carry programmatic accreditation, an additional level of evaluation and quality assurance

Section 3, Improving student outcomes

Improving student outcomes

At University of Phoenix, we’ve built rigorous assessments into our courses that yield data on how well students are learning. We use this data to continuously improve the student experience.

Read more about how we assess student outcomes

Here's a snapshot of how we help students move toward their academic goals:

Here's a snapshot of how we help students move toward their academic goals:

Dedicated Academic Counselors

Our dedicated academic counselors work with students to develop personalized academic plans, and they partner with faculty to coordinate early interventions to help struggling students succeed.

01/10

Centers for Writing and Mathematics Excellence

We understand how essential writing and math skills are for student success. That’s why we offer online tutoring and support.

02/10

iGrad®

We take seriously the role we play in providing resources to help our students manage their finances responsibly. We offer memberships at no additional cost to iGrad®

iGrad is a registered trademark of iGrad Inc.

03/10

Tuition Guarantee

We are committed to helping students earn their degrees successfully, affordably and with predictable tuition through our Tuition Guarantee.

04/10

Life Resource Center

We know the majority of our students juggle work, parenting and household budgets while going to school. Our Life Resource Center offers access to clinical counseling services, life coaching and more.

05/10

Robust career services

We support our students with career coaching and career-planning resources.

06/10

University Library

We serve the needs of students, faculty, staff and alumni with 24/7 access to nearly 200 online resources and regularly updated information through our University Library.

07/10

On-demand resources

We offer self-paced workshops and one-click access to tutorials, tips, videos and other academic and career-relevant content.

08/10

Facebook Study Sessions

We bring students together for connection, support and motivation through study sessions on the University of Phoenix Facebook® page.

Facebook is a registered trademark of Facebook Inc.

09/10

Surveys

We listen to our students and faculty through surveys so that we can regularly improve our courses.

10/10

University highlights of 2019

February

February

BSHM degree launches
BSHM degree launches

The College of Health Professions introduces a new Bachelor of Science in Health Management degree.

February

New college debuts
New college debuts

The newly reorganized College of Social and Behavioral Sciences is launched.

February

Online T-courses go live
Online T-courses go live

The College of Business and IT begins launching technology-enhanced courses, which include video and self-assessments. A total of 30 were launched by the end of 2019.

March

March

We score 100% for LGBTQ-inclusive policies, practices and benefits
We score 100% for LGBTQ-inclusive policies, practices and benefits

For the third straight year, the University receives a score of 100% on the Human Rights Campaign Corporate Equality Index—for LGBTQ-inclusive policies, practices and benefits.

April

April

Accreditation standards met
Accreditation standards met

Following a 2018 mid-cycle visit, the Higher Learning Commission determines in 2019 that University of Phoenix continues to meet all accreditation standards.

May

May

Children’s storybook published
Children’s storybook published

The University publishes our first-ever illustrated children’s book, The Dragon Who Learned to Fly, in conjunction with our “Discover your Wings” campaign.

May

We celebrate 6,000 doctoral grads
We celebrate 6,000 doctoral grads

The College of Doctoral Studies celebrates its 6,000th graduate.

May

Memorial Day tribute reaches milestone
Memorial Day tribute reaches milestone

The Office of Military and Veteran Affairs honors fallen military members through 10th annual flag display at the Phoenix Campus.

July

July

Diversity white paper released
Diversity white paper released

The College of Doctoral Studies’ Black Male Educators report sounds the alarm over the lack of diversity in K-12 classrooms.

October

October

CBIT earns recognition
CBIT earns recognition

The College of Business and IT receives the 2019 Academic Circle of Excellence Award from the International Council of
E-commerce Consultants
(EC-Council).

November

November

Vet support acknowledged
Vet support acknowledged

The University’s Phoenix Campus is certified as a Veteran Supportive Campus by the Arizona Department of Veterans’ Services.

Prior Learning Assessment

PLA allows students to apply for credit for knowledge gained through on-the-job training, workplace certifications, military service or life experiences. For every three credits earned, students graduate five weeks faster and save almost $1,200 in tuition.

FY19 by the numbers

0

Students took advantage of PLA

0

total credits awarded through PLA

0

of applications resulted in PLA credit on at least one submission item

0

M

approximate tuition saved through PLA

0

saved on tuition per PLA student, on average

Responsible and appropriate borrowing

We offer extensive tools and resources — before and after enrollment — to help our students understand the different types of student loans and loan amounts that might be right for them.

For example, we offer memberships at no additional cost to the iGrad® online money management tool, which students can use to learn how to budget, save, minimize borrowing and understand future student loan payments.

Cohort default rates Cohort default rates. For (2016) UOPX 12.3%, Average for Proprietary Schools 15.6%, National average all institutions 10.1%

University of Phoenix

Average for proprietary schools

National average for all institutions

University retention and graduation rates

Data helps us improve our understanding of how to support our students through the obstacles they face on the way to their degrees.

Here’s a snapshot. Blended institutional graduation rates, which are a measure of multiple degree programs at the University, have improved year over year since 2016.

Blended graduation rates for UOPX Blended graduation rates for UOPX. For (2019), undergraduate 38.6, and associate, bachelor's and master's 39.2

Blended undergraduate degrees

Blended associate, bachelor’s, master’s

Our faculty

University of Phoenix instructors bring a powerful combination of academic credentials and industry experience to every class they teach.

Read more about our faculty

0

YEARS

average professional experience in FY19

0

YEARS

average UOPX teaching experience in FY19

Our leadership

Our leadership team is deeply committed to helping adult learners reach their education and career goals through continuous innovation that evolves with advances in education, technology and the workplace.

Read more about our leadership

Alumni

We recognize the tremendous achievement of earning a college degree. Most of our students have worked years to reach this goal, and many are first-generation college students.

Read about David Fletcher (MBA, 2019), whose journey from military to management was aided through connections he made while a student at University of Phoenix.

David Fletcher

David FletcherMBA, 2019

Section 7, Community service

Community service

At University of Phoenix, we understand that community support and higher education go hand in hand. When we roll up our sleeves to help, we strengthen the communities we serve.

Read more about community service

In 2019, the University gave:

There is something about volunteering that reminds you we’re all connected.”

Harper LinesSenior Manager of Corporate Social Responsibility

Section 8, Our commitment to diversity

Our commitment to diversity

The University’s Office of Educational Equity promotes diversity, equity and inclusion by:

  • Promoting cultural understanding
  • Providing thought leadership
  • Developing community alliances
  • Promoting and sustaining diversity and inclusion initiatives

Dr. Kimberly Underwood

A white paper authored by Dr. Kimberly Underwood and colleagues examines reasons, implications and solutions for the lack of Black, male educators in K-12 classrooms.

Kimberly Underwood

Kimberly UnderwoodResearch chair, Center for Workplace Diversity and Inclusion University of Phoenix

Section 9, B2B alliances

B2B alliances

Learning while working can create a win-win situation: Employers gain a better trained and educated workforce while employees can gain skills and prepare for advancement without leaving their current roles.

In 2019 we focused on simplifying our benefit offerings, providing greater value while improving student progression. This year we engaged with our clients to activate new benefits — working together to achieve the goals established during the launch of their programs.

Learn more about B2B alliances

TAP Cap benefits

Pursuing higher education on the job at low or no-cost is an attractive employee benefit. For employers, it can also help to close the skills gap and improve employee retention. Our Tuition Assistance Cap Program does both while making every dollar count by combining client tuition assistance funding with significant University investments.

Because of the successful results of our first two TAP Cap clients, in 2019 we identified additional interest in our program, reaching six new TAP Cap agreements.

TAP Cap benefits, Kaiser Permanent Nurse
Graduates Thank You Graduates Thank You

Thank you

This is just a glimpse into the work we’ve done in 2019. Download the full report to learn more.

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