Case managers coordinate and maintain patient care across all providers and facilities. They create personalized care plans and coordinate services and resources on behalf of each patient. Case managers work with people with complex health conditions, those requiring care for mental illness or substance abuse, and elderly patients who need assistance with managing their care.
Case managers can work for nonprofits, health service providers or clinic networks. They can also find employment with insurance companies or public health agencies.
In most settings, case managers advocate for their patients and ensure quality care. They also liaise with providers to ensure providers have the information necessary to provide proper medical services.
Typically, case managers need to complete a four-year bachelor’s degree program in a relevant field. Degree specializations may include healthcare administration, nursing, social work, psychology or sociology. Depending on your state or organization, a special license or certification might be required.