bsa520 | Graduate
Operations, Maintenance And Support Of Is
This graduate-level course is 6 To enroll, speak with an Enrollment Representative.
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Third-Party Management Practices and End-User Procedures and Operations
- Analyze third-party management practices to assure that contracted controls are in place.
- List and describe the various operations and end-user procedures in organizations.
- Determine whether or not operations and end-user processes are being managed to completion.
- Explain the role of implementing third-party relationships.
- Describe the various levels of third-party controls.
Maintenance of Information Systems and Data Administration Practices
- Explain the role of information systems maintenance.
- Describe and apply data administration optimization practices.
- Evaluate the integrity of databases.
- Determine if maintenance processes are appropriately controlled.
- Analyze whether or not maintained systems still support organizational objectives.
Backup and Restoration of Systems
- Evaluate a disaster recovery plan for effectiveness and completeness.
- Describe the benefits and drawbacks of various backup and restore procedures.
- Determine adequacy of procedures when needed to restore production processing.
- Explain the major components of a disaster recovery plan.
Capacity and Performance Monitoring and Problem and Incident Management
- Describe and use the various capacity and performance monitoring (CPM) tools.
- Explain the role of problem and incident management practices.
- Determine whether or not practices for recording analyzing and resolving issues are followed correctly and in a timely manner.
Change, Configuration and Release Management
- Evaluate change, configuration, and release management practices.
- Analyze scheduled and nonscheduled production changes for appropriate control.
Information Systems Reviews and Service-Level Management Practices
- Describe the purpose of metrics gathered in information systems reviews.
- Examine the role of service-level management practices.
- Analyze organizationâs implementation and compliance with service-level agreements.
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