There has been an incident involving one of our service providers, National Student Clearinghouse (NSC). We are providing the details we know at this point in time and will keep you updated via this post in the University of Phoenix's Media Center.
The NSC provides a variety of services to a wide spectrum of educational institutions, from kindergartens to universities, including to the University of Phoenix. In providing those services, they transmit and receive data from educational institutions using a secure file transfer solution called MOVEit Transfer (“MOVEit”). Unfortunately, a previously unknown vulnerability in the MOVEit file transfer software may have caused certain data within NSC to have been accessed without authorization. An investigation is ongoing. Information about the NSC incident is available here.
We should note that the University of Phoenix does not use the MOVEit software; therefore, our data systems were not affected by the incident. However, we have been informed by NSC that data pertaining to University of Phoenix students may have been affected. We are working with NSC to determine what data may have been affected. Information about the NSC incident is available here.
If your information is affected, you will be notified directly. In the meantime, you can take one or more of the steps explained in the following FAQs to protect your personal information.