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BSA/520

Information Technology

Operations, Maintenance and Support of IS

Online

Format

$2,094

Estimated Tuition

3 credits

Total credits

6 weeks

Course length

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Take this course on its own, or as part of a degree or certificate program.

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Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Graduate

The Information Systems Operations, Maintenance and Support domain is divided into ten topic areas that focus on service level management, maintenance of information systems, problem and incident management, change and configuration management, and backup and restoration of systems. The objective of this domain is to ensure that students understand and can provide assurance that the practices for systems operations and maintenance meet the enterprise's strategies and objectives.

Prerequisites

This graduate level course requires proof of completion of a Bachelor's degree. Be prepared to provide documentation during the checkout process.

Required materials

The materials required for this course are covered in your resource fees.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

What you'll learn

Course skills and outcomes

  • Examine the role of IT Governance.
  • List and describe the various operations and end-user procedures in organizations.
  • Describe and analyze Enterprise Resource Planning, Transaction Processing, and Financial Reporting Systems.

  • Describe some of the objectives and techniques for auditing and internal controls.
  • Explore and apply computer-assisted tools and techniques.
  • Evaluate and apply testing, performance, and capacity monitoring tools and techniques to determine whether IT services meet the organization’s objectives.

  • Identify different security concepts and operations related to hardware, network components, and system software.
  • Identify operational audit risks and mitigation techniques with operating systems and networks.
  • Identify operational audit risks and mitigation techniques with database systems.

  • To be able to conduct a cost-benefit analysis for different approaches in system design.
  • Identify control techniques that ensure the integrity of system interfaces, software licensing, and inventory practice.

  • Evaluate service level management practices to determine whether the level of service from internal and external service providers is defined, managed, adhered, and controlled.
  • Conduct reviews of information systems to determine whether they meet and continue to meet the organization’s objectives.

  • Identify and evaluate system change, configuration, and release management practices.
  • Identify and evaluate problem and incident management practices.

Why UOPX

Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

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Transfer Credits

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

The University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.