Earn these career-relevant skills in weeks, not years.
- Identify the various roles of the human services manager.
- Compare the main theories that have influenced management approaches in human services.
- Summarize the administrative themes related to human services management.
- Evaluate different practice models related to human services management.
- Compare the similarities and differences between organizational culture and climate.
- Identify the different styles of leadership used in human services.
- Discuss the different measurements and outcomes associated with program development and evaluation.
- Summarize the stages involved in developing an information technology (IT) application.
- Explain the steps involved in strategic planning.
- Identify the different factors involved in program planning.
- Discuss the various challenges associated with fundraising in human service settings.
- Identify the budgeting responsibilities of a human service manager.
- Contrast individually focused, interactionally focused, organizationally focused, and cross-cutting approaches to worker motivation.
- Compare the three building blocks related to diversity and the empowerment issues within the workplace.
- Discuss the five critical issues related to effectively managing employee performance from a human resource perspective.
- Compare the supervisor roles in training and developing staff.
- Identify the levels of empowerment and discuss the human service manager’s role in encouraging them to occur within the agency.
- Discuss the various strategies that human service organizations use to manage the environments in which they operate.
- Identify the phases associated with the collaboration process in human services organizations.
- Explain the importance of the advocacy role in human services and why managers should be part of the advocacy process.