Repaying student loans

You have the right to:

• Written information on your loan obligations.
• A copy of the MPN, either before or at the time the loan is disbursed.
• A grace period and an explanation of what that means.
• Notification, if in a grace period or repayment, no later than 45 days after a lender assigns, sells or transfers the loan to another lender.
• Receive a disclosure statement before repayment begins that includes information about interest rates, fees, the balance owed and a loan repayment schedule.
• Deferment or forbearance of repayment for certain defined periods, if qualified and requested.
• Prepay your loan in whole or in part anytime without an early-repayment penalty.
• Documentation that your loan is paid in full.

You are responsible for:

• Completing exit counseling before leaving school or dropping below half-time enrollment.
• Repaying your loan according to your repayment schedule — even if you’ve not completed your academic program, are dissatisfied with the education received or are unable to find employment after graduation.
• Notifying the lender or loan servicer if you:
  • Move or change your address
  • Change your telephone number
  • Change your name
  • Change your Social Security number
  • Change employers, or if your employer’s address or telephone number changes
• Making monthly payments on your loan after the grace period ends, unless you received a deferment or forbearance.
• Notifying your lender or loan servicer of anything that might later change your eligibility for an existing deferment or forbearance.

When you first received federal financial aid, you were likely required to complete entrance counseling. This process explains the basics about federal student loans, the Master Promissory Note you signed, your student loan rights and responsibilities, and general information about repayment.

When you are no longer in attendance at University of Phoenix, you will either complete exit counseling or be sent materials for your review. Exit counseling provides more in-depth information about how to repay your loans and what to do when you’re having difficulty making payments.

Exit counseling can be completed at 
https://studentaid.gov/app/counselingInstructions.action?counselingType=exit.

Set up an account with your servicer(s). From the servicer’s website, you can view your total balance, payments and due dates, as well as other options for your loans. This is the easiest way to stay on top of your loans.

A list of servicers may be found at https://studentaid.gov/manage-loans/repayment/servicers#your-servicer.  You can visit studentaid.gov to find out the servicer for your student loans.

A list of servicers and contact information can be found at https://studentaid.gov/manage-loans/repayment/servicers#your-servicer. You can visit studentaid.gov to find out the servicer for your student loans.

Sometimes you may owe on several student loans that were borrowed at different times. If one servicer has a loan in repayment and other services do not, you may need to update your enrollment status with all of your loan servicers. Also, be sure to take advantage of any eligible deferments by notifying all servicers of your current situation and contact information.

Federal student loans have a six-month grace period. If you attended school previously and used up your six-month grace period, those loans will enter repayment. If you go back to school, your previous loans can be put into deferment status while you attend at least half-time. Contact your loan servicer to ensure an in-school deferment is posted.

Although FSA funds can be rescheduled for a number of reasons, the most common is a change in your schedule. Because eligibility for FSA disbursements depends on successful completion of credits and weeks of instruction, a schedule change may create delays.

If you qualify, paying for higher education may provide some tax relief. To learn more about different tax benefits, visit the Internal Revenue Service (IRS) website and use the current tax year IRS Publication 970, “Tax Benefits for Education.”

Some individuals can take advantage of a tax credit resulting in a student loan interest deduction of up to $2,500 per year. If you pay more than $600 in interest to any single loan servicer, that servicer will send you a form 1098-E indicating the total amount of interest paid. If you do not receive a 1098-E from your servicer, you can contact the servicer or use your online student loan tools to determine how much interest you paid. Publication 970 provides more information about this deduction, too.

You may be contacted by the Repayment Counseling Center or our partner Loan Science, even if you are in a non-delinquent status, in an effort to assist you with successful loan repayment. 

If we indicate you are delinquent, please understand that there can be a lag of approximately one month for status updates between all parties. If your loan servicer has notified you that all loans are current, please advise the representative you are speaking to. If we contact you again the following month about your loans being delinquent, reach out to your loan servicer – it is possible you may have other loans with different servicers. 

The Privacy Act Notice section of the Master Promissory Note authorizes the release of your information to third parties for activities required to service your loans and to facilitate timely repayment. The servicers are calling on behalf of the University to explain options that can help you with successful loan repayment.

Loan servicers must confirm your identity before disclosing any personal information. They will ask for one of the following: the last four digits of your SSN, your birth date or your home address. Doing so actually protects your personal information.

Yes, but only if a Family Educational Rights and Privacy Act (FERPA) release form is on file with University of Phoenix. The FERPA release form can be found on your student website, eCampus.

University of Phoenix is a non-term school at which progress is measured in successfully completed credit hours earned over a period of weeks of instructional time. Each federal financial aid disbursement is for a payment period that requires completion of a minimum number of credits and weeks of instruction.

If you withdraw from classes or have a break in attendance longer than 14 days, we are required by federal law to calculate the unearned portion of your federal financial aid disbursements and return those funds to the source (the loan servicer or Department of Education). The process of returning loan funds lowers the principal on your student loan because you are no longer borrowing the portion of the loan funds returned.

Federal financial aid funds earned for the payment period will remain on your account and may be used to pay for institutional charges like tuition and electronic course materials. The balance due on the loan funds you actually use is always payable to the loan servicer.

If the institutional charges for the payment period are greater than financial aid funds for that same period, there may be a remaining account balance with the University. It is the student’s responsibility to pay this balance to the University, not to the lender.

The Public Service Loan Forgiveness (PSLF) program was established to encourage individuals to pursue full-time employment in lower-paying, vital public service jobs. The program allows eligible borrowers to cancel the remaining balance of their Direct Loans after serving full time at a qualifying public service organization for at least 10 years while making 120 qualifying on-time monthly payments after October 1, 2007.

To learn more, visit StudentAid.gov and review StudentAid.gov’s PSLF FAQs.

Important Limited PSLF Waiver Opportunity
On October 6, 2021, the U.S. Department of Education announced a change to the PSLF program rules for a limited time. Now through October 31, 2022, borrowers may receive credit for past periods of repayment that would otherwise not qualify for PSLF. Learn more about this limited PSLF Waiver at https://studentaid.gov/pslfwaiver. 

You can use the PSLF Help Tool to search for a qualifying employer, learn what actions you may nee to take to become eligible, and generate the form you need at https://studentaid.gov/pslf You can also download the PSLF Form.

NOTICE:  We understand that some of our students have prior loans that are already in repayment, and that others may be close to entering repayment. You may have recently seen ads on Facebook or through e-mails advertising services such as consolidation, lowering monthly payments, or even forgiveness of your student loans.  Many of these companies require an up-front fee or charge for their services on an ongoing basis. We want you to know that the programs these companies are advertising are all offered to Federal student loan borrowers, at no charge, from the Department of Education and through your loan servicers.  

Please contact your loan servicer regarding your options as they are there to assist you with choosing the best repayment option for you.  If you are unsure of how to contact your servicer, you can find all your federal loan information by logging in to studentaid.gov.

If you have loans in repayment and are interested in loan consolidation, make sure it’s the best option for you.  You can learn more at the Federal Student Aid site: https://studentaid.gov/manage-loans/consolidation.  And, you can find a free online consolidation application at https://studentaid.gov/app/launchConsolidation.action

With the Standard Repayment Plan, you’ll pay a fixed amount each month until your loans are paid in full. Your monthly payment will be at least $50 — possibly higher, depending on the amount of the loan — and you’ll be on track to repay your loans within 10 years.

Your monthly payment on the standard plan may be higher than it would be on other plans because your payment starts higher to remain consistent throughout the term.. For that reason, with a 10-year limit on repayment, you may pay less interest with this option.

For more information on this repayment plan, please contact your servicer or visit https://studentaid.gov/manage-loans/repayment/plans/standard.

Graduated plans can vary, but the idea is to start with a lower payment while income is lower and then increase every two years or so as income goes up.

The length of your repayment period will be up to 10 years. If you expect your income to increase steadily over time, this plan may be right for you. Your monthly payment will never be less than the amount of interest that accrues between payments. Your monthly payment will increase in time, but no single payment on this plan will be more than three times greater than the amount of your beginning payment.

For more information on this repayment plan, please contact your servicer or visit https://studentaid.gov/manage-loans/repayment/plans/graduated.

The extended repayment period can go up to 25 years, and payments are either fixed or graduated. Keep in mind: The longer you take to repay, the more you’ll repay in total.

To qualify for this plan, you must have a minimum of $30,000 in Federal Family Education Loan (FFEL) Program loans and/or Direct Loans. If you’re a FFEL borrower, you must have more than $30,000 in outstanding FFEL Program loans. If you’re a Direct Loan borrower, you must have more than $30,000 in outstanding Direct Loans.

This means, for example, that if you have $35,000 in outstanding FFEL Program loans and $10,000 in outstanding Direct Loans, you can choose the extended repayment plan for your FFELP loans but not for your Direct Loans. Your fixed monthly payment is lower than it would be on the standard plan, but you’ll ultimately pay more for your loan because of the additional interest that accumulates during the longer repayment period.

For more information on this repayment plan, please contact your servicer or visit https://studentaid.gov/manage-loans/repayment/plans/extended.

Federal student loans offer several repayment plans based on your income and family size. If your monthly payment is high in comparison to your income, you might consider one of these plans. Read through the high-level information about these plans, and then you can learn more at https://studentaid.gov/manage-loans/repayment/plans/income-driven. To help you determine your eligibility for and estimated repayment amount under any of these plans, use this https://studentaid.gov/loan-simulator/.

If you are also interested in the Public Service Loan Forgiveness program, you will need to choose one of these income-driven repayment plans: Revised Pay As You Earn (REPAYE), Pay As You Earn (PAYE), Income-Based Repayment (IBR), or Income-Contingent Repayment (ICR).

An income-driven plan can make your monthly payment manageable, however, if you choose to lower your payment or extend the repayment term, you will likely pay more interest over time. Federal loans can be prepaid at any time, and that means you can make a higher monthly payment to reduce total interest paid.

In many cases, forbearance can be established immediately over the phone with your loan servicer. Just make sure you understand the possible financial ramifications of entering forbearance (explained in the next FAQ).

Forbearance might be a desirable, short-term option, but be sure you understand the potential costs beforehand.

Anytime you stop making scheduled payments, you increase the overall cost of loan repayment due to accrual of additional interest. You are responsible for repaying any interest that accrues during forbearance. Any unpaid interest is added to the principal balance — called capitalization — which will increase the loan principal and could result in an increase in future interest charges. This could lead to a higher loan balance for the remaining life of the loan.

To avoid capitalization of the accrued interest during forbearance, consider paying any interest that accrues before it capitalizes.

A loan is in default when you fail to pay several regular installments on time or otherwise fail to meet the terms and conditions of the loan repayment agreement. Your federal student loan is considered in default when it reaches 270 days of delinquency. If your federal student loans are over 270 days past due, reach out to your loan servicer to discuss options to bring the account current before the loans are transferred to the guarantor.

Defaulting on a federal student loan has serious consequences:

• Collection costs of up to 25 percent can be added to the balance.
• The holder of the loan can take legal action to recover the money.
• Your wages can be garnished administratively without a court order.
• Income tax refunds can be seized.
• Default is reported to the national credit reporting agencies.
• Loss of eligibility for future federal financial aid, unless a satisfactory repayment schedule is arranged.
• Loss of eligibility for some federal and/or state jobs in certain fields (ex., criminal justice).
• Generally, your student loan is not dischargeable in bankruptcy.

One consequence of default is losing eligibility for federal financial aid. To regain eligibility, contact your loan servicer or guarantor to discuss options to bring the account current before the loans are transferred to the guarantor or collection agency. If your loans have already been transferred, you can reach out to the guarantor or collection agency to discuss how to rehabilitate your defaulted loans. Rehabilitation is a good option because the loan is no longer in default and is reported as such to the national credit reporting agencies.