Exploring the challenges of managing remote employees within federal agencies

The evolution of technology has redefined workforce talent development, particularly in organizations struggling to optimize communication technology to foster collaboration, engagement, and productivity. This has created a critical role for advanced communication technology in navigating the evolving landscape of developing dynamic workforce talent from within. This study explores how effective information communication technology (ICT) can optimize workforce performance, enhance collaboration, and foster innovation among teleworking employees. This research used a qualitative appreciative inquiry approach to identify five key strategies to improve telework efficiency: optimizing communication tools, overcoming management challenges, harnessing artificial intelligence for operational efficiency, overcoming barriers to technology adoption, and enhancing teleworking management. These findings offer scholar-practitioner leaders and policymakers actionable strategies and data-driven insights for bridging technology gaps to cultivate agile, high-performing, resilient remote teams and adaptable remote workforce talent development in a rapidly evolving digital landscape.